Privacy Policy
Collection of your Personal Information
In order to better provide you with products and services offered on our Site, ZOOM may collect personally identifiable information, such as your:
- First and Last Name
- Mailing Address
- E-mail Address
- Phone Number
If you purchase ZOOM's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Terms & Conditions
SATISFACTION GUARANTEED. We stand behind all our products and your satisfaction is our goal! Our customers love their Zoom Scooters. But If you don't like your scooter for any reason, you can return it within 7 days of receiving it. You just need to pack it in the original package and pay for the shipping cost. Very simple! Logistics time depends on your location and transportation situation; time may fluctuate depending on current logistic and health situation. The shipping companies will call you ahead of delivery to arrange an appointment. For apartment or office buildings, delivery will only be to the ground level. After 7 days of receipt of scooters , scooters cannot be returned or refunded for any reason; but we will of course take care of parts and repairs that are covered by our warranty. There will be a 15% cancellation fee for any order that has been processed. Some accessories may be shipped separately from the scooter. Due to high volume of orders and shipments, your color choice may not be guaranteed, but we will will do our best to match it. Please contact us for a backup color if needed. We use consolidated rail transport to cut down shipping cost significantly in order to offer free shipping. Otherwise each scooter is a very big item that will cost over $1000 to ship on UPS. We get tracking information when it gets to your local warehouse. The delivery company will call you ahead of delivery to arrange an appointment.
Please make sure important safety equipment such as the brake system and light system work properly before riding every time. Avoid riding up steep hills and in very wet conditions! Riding up hills will naturally affect the range. Do not modify scooter or add or delete parts; doing so will void warranty.
Before buying and using this product, please check and follow local regulations for possible requirements for license, registration, and insurance. The buyer is responsible for all needed registration fees and sales taxes. “YOUR INSURANCE POLICIES MAY NOT PROVIDE COVERAGE FOR ACCIDENTS INVOLVING THE USE OF THIS SCOOTER. TO DETERMINE IF COVERAGE IS PROVIDED YOU SHOULD CONTACT YOUR INSURANCE COMPANY OR AGENT.” Buyers are responsible for local taxes and fees, etc. Thank you and ride safely!
We offer a one year warranty on batteries and two year warranty on the motor and motor controller. Other parts are covered by a 6 month warranty. Parts covered by warranty will be sent to customers free of charge. Labor will be provided by the customers so we can keep our price very low. We can arrange mobile mechanics at reasonable rates. However, most repairs are very simple with common DIY skills and simple tools. And we will provide free lifetime phone or video technical support for most repairs.
By purchasing this product, the buyer agrees that the manufacturer or re-seller is not liable for incidental or consequential loss or damage due directly or indirectly to the use of this product. Some parts are imported. There may be slight variations on body panels and rims due to frequent updates.
Enjoy the ride while saving our environment. Go Zoom!